Return, Refund, Replacement and Cancellation Policy

Order Cancellation

  • Orders can only be cancelled if they are NOT shipped. Unfortunately, if your order is shipped we won’t be able to cancel it.
  • Please email [email protected] if you wish to cancel your order and we will let you know in case your order has been shipped or not.
  • Delite Kom Limited reserves the right to cancel any order, under situations where we are not able to meet the requirements of the order placed.
  • If your cancellation request is accepted or if your order is cancelled by us, you would be notified and refunded the entire order amount within 5 days.

Return, Refund & Replacement

You can raise a return, refund or a replacement request within 10 days from the date of order delivery. After 10 days your request will not be eligible for any kind of return or replacement.

Return/refund/replacement will only be accepted in the case of:

  • If there is a manufacturing defect in the product
  • If the product received is different from what you ordered
  • If the product gets damaged in transit

Criteria for accepting a return:

  • Returns will only be accepted if the goods are returned in the original condition with our invoice.
  • Customer is required to put the product in the same packaging it was received in.
  • Customer must provide us with a week's time to arrange for the reverse pickup.
  • Refunds will only be initiated after we receive the product at our warehouse.
  • There are certain situations where only partial refunds are granted (if applicable)

If parts/accessories are missing in the product:

  • We will ship the missing part or accessory of the product.
  • No need to raise a return or replacement request in this. In such a case, please email us at [email protected]

Return / Refund / Replacement will NOT be accepted in the case of:

  • If the product is on sale
  • If the product is as described and delivered in good condition

To raise a return/replacement request:

Please e-mail us the product pictures and videos along with a valid reason at [email protected]

Payment & Security

  • All Credit Card, Debit Card, and Net Banking transactions are processed over a secure encrypted connection provided by Razor Pay.
  • All transactions are safe and there is 100% buyer protection.
  • We do not provide cash on delivery option on our website. You can only pay via Debit Card, Credit Card, UPI or Net Banking options.
  • All payments need to be made via this website only.

Shipping & Delivery

  • When you place an order with us, the product will be shipped to the address you designate as the “Shipping Address” during the check-out process.
  • You will be notified with the estimated delivery time and a tracking number to keep a check for the delivery status of your order.
  • The delivery timeline depends on the pin code. However, the minimum timeline would be 1 day and a maximum of 45 days.

Installation Policy

Products that require installation:
  • We have a tie-up with 3rd party installation service providers. Technicians will visit your home to install the product at no extra charge.
Products that don’t require installation:
  • We can guide you on how to install a Do-it-Yourself (DIY) product on a phone call, and/ or share an assembly video for the same.

Note: All our products come with an Assembly Guideline Line which makes it easy for the customer to assemble the product.

For further installation assistance:

Please e-mail [email protected] along with a copy of your invoice.

Warranty Policy

We offer a warranty of 12 months*. The applicable warranty period commences from the date of purchase of your product.

What does this warranty cover?

The warranty covers:

  • Any manufacturing defects.

Warranty limitation:

  • Warranty of the product is limited to a manufacturing defect.
  • Warranty doesn’t cover damages caused due to Acts of God and Force Majeure Acts.
  • Warranty doesn't cover wear & tear due to usage.
  • Warranty doesn't cover if the product is physically damaged.
  • Warranty doesn't cover mirror breakage and loss of keys.

*Bill of purchase is mandatory to avail warranty.

In case of the wrong installation of the product:

  • We will ship the missing part or accessory of the product.
  • The technician will visit the customer to reinstall/repair the product.

To claim warranty:

Please e-mail us the product pictures and videos along with a valid reason at [email protected]. We will check the case and see if the product is eligible for a warranty.